Where we used to have 2-3 people handling incoming inquiries, the UNIVISER Buddy system now gives us a team of buddies who handle the first wave inquires. This has been an amazing implementation, we have savings in terms of time and effort, and the inquiries are being filtered before it reaches the student counselors. The first wave of inquiries are answered openly, honestly, and promptly (now more so because of the app), by a team of tech savvy students, who are able to offer an expert opinion and relate to initiators of the queries who are all, aspiring students looking for great educational options.
Tatum D’Souza
Marketing Coordinator at RIC